At Agomos, we offer quality flower and customer satisfaction. The return policy is simple and clear. Since we do operate on a cash-on-delivery basis, we handle return process very strictly to serve your concern.

1. Eligibility for Return

If you are not satisfied with your order, please let us know immediately after delivery. We shall accept returns under the conditions that:

• Flowers was damaged on delivery or of poor quality compared to our promise
• Wrong item and arrangement delivered

Returns or complaints should be made at the point of delivery for us to immediately address the concern. Because flowers are perishable, we cannot accept returns once the delivery is completed and accepted.

2. How to Request a Return

In the event that there is an issue with your order, please address this with the delivery person or our customer service team within 2 hours of delivery:

Phone: +85246170506

Email: [email protected]

Please mention your order number along with what's your problem.

3. Resolution Process

We accept the following solutions once the return is processed:

• Replacement with an entirely new bouquet.
• Refund of the order amount if a substitute cannot be provided.

Cash-on-delivery orders can be refunded through bank account at the return time or scheduling future orders.

4. Non-returnable Items

Flowers have such an obvious quality that certain items can never be returned. These include:

• Custom-made floral arrangements specifically for you.
• Any perishable items for delivery, like hampers or gifts.

5. Cancellation and Refusal of Delivery

This is cancellation if you cancel your order at the time of delivery without informing us, or if you refuse delivery at the time of arrival. More information about the cancellation of your order can be found in our Cancellation Policy.

Thanks for having the time to read up on our return policy. However, if you have any questions, feel free to contact our support team.