Preamble

At Agomos, your privacy matters. Our flower shop, based in Hong Kong, ensures the safety of your personal information and ensures that your data is handled responsibly. This Privacy Policy elaborates on how we collect and use your information as we follow the Hong Kong Data Protection Act; it also gives guidelines to minors on how to use our website. You agree to the terms of this Privacy Policy when you use our services.

Definitions

• Personal Data: Any information which can be used to identify you, including your name, address, phone number, or e-mail address.
• Cookies: Text files stored on your device that help us recognize you and improve your experience on our website.
• Minors: Individuals under the age of 18.

Information We Collect

While you are visiting our website or making a purchase, we may collect the following types of information.

• Personal Information: This includes your name, email address, phone number, delivery address, and payment information to process your order.
• Non-personal information: That includes browsing data such as IP addresses and device information, which helps improve the functionality of our website.

How We Use Your Information

We collect and use your personal information for the following purposes:

• Order Processing: To complete your order, process your payment, and ship it to you.
• Customer Service: Correspond with you about your order, respond to queries, and assist you.
• Improving User Experience: Personalize your experience on our website and make the use of our website as easy as possible.
• Opt-out Notice: If you have opted-in, we occasionally send you newsletters or promotional offers. You may opt-out at your discretion at any time.

Commitment to Comply with Hong Kong Data Protection Act

Agomos is strongly committed to observing Hong Kong's Data Protection Act, Personal Data (Privacy) Ordinance (PDPO). This means that we have an obligation at all times to give you plain notice about the type of personal information collected and how it will be used.

• Consent: We collect and use information only after explicit consent from you.
• Data accuracy: We take all reasonable steps to ensure that the data we have is accurate, up-to-date, relevant, not misleading.
• Access: You have access to your personal information that we may have, and you have the right to correct or delete it.
• Security: We take suitable security measures to protect against unauthorized access, loss, or misuse of your data.

Sharing of Information

We respect your privacy and do not share personal information with third parties unless we have your consent to do so, except where we are legally permitted to do so by law.

• Service Providers: We may share your data with trusted third parties, such as payment processors or delivery partners, to complete your order. These parties are contractually obligated to handle your data securely and in compliance with this Privacy Policy.
• Legal Obligations: We may share your information with government authorities or law enforcement if required by law.

Children's Privacy and Minor Guidelines

Agomos is not for use in children less than 13 years of age. We do not knowingly collect personally identifiable information from children without first obtaining verifiable parental consent. If you are under 18, you must obtain appropriate consent from a parent or guardian in order to use our website.

Parental Consent: We encourage parents to monitor the activities of their children on the net. If we find out that we have collected personal data about a child without parental consent, then we will delete the information instantly.

Age-Appropriate Content: Our website is suitable for all audiences, but to place an order, become a registered user, or access certain areas of our site, you must be at least 18 years of age. If you are below 18, you may browse our site, but you will need to have a parent or guardian present when you make a purchase.

How We Protect Your Information

We greatly respect your privacy and have incorporated safeguards to protect your personal information. These include the following:

• Encryption: All transactions and payment details are encrypted using secure technologies that safeguard your data during transmission.
• Storage: Personal information is kept on secure servers that are protected by firewalls and access controls.
• Access to Information: A person's personal data is accessible only to authorized personnel who have had data protection principles training.

Retention of Information

We will keep your personal information for such a time as is reasonably necessary to serve the needs of this Privacy Policy. When you close your account or revoke your consent, we will delete or anonymize your data after a reasonable period, unless further legislation requires it.

Your Rights

You have several rights regarding your personal information. These include:

• Access: You have rights to access your data that we have about you.
• Correction: You have the right to request correction of any information, which is inaccurate or incomplete.
• Deletion: You have the right to ask us to delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Objection to Processing: Where we are processing your data for direct marketing purposes or for any other purpose where you are the data subject, you have the right to object to our processing.
• Data Portability: You also have the right to require us to transfer your personal data to another organization or directly to you.

Cookies

Agomos uses cookies to improve your navigation experience. Cookies help us remember your preferences, track your activity, and generally improve our services. You can adjust your cookies settings through your browser to accept or reject cookies, but for our website, it may stop some of our functions.

Third-Party Links

Our website may contain links to other websites. You acknowledge that this Privacy Notice applies only to Agomos, and that we are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website or application and to read the privacy statements of each website you visit.

International Users

Note to international users of our site: If you access our site from outside Hong Kong, we are informing you that your data will be transferred to Hong Kong and processed there. Accessing our website constitutes your consent to such transfer pursuant to this Privacy Policy and applicable data protection law.

Alterations to Our Privacy Policy

Agomos reserves the right to update or amend this Privacy Policy at any time. We encourage you to check this page periodically to know how we manage your personal data.

Contact Us

If you have questions or concerns about our privacy policy or the way your personal information is handled, please send an email to us at [email protected].